OTWC stands behind our products. In order to ensure patient satisfaction, OTWC offers exchanges within 24 hours of purchase. Store Credit in the amount of the price paid is provided for defective products without warranties and on unused merchandise in its original condition and packaging. Partial credit will be issued for partially consumed items. There are no cash refunds on any returned products. Patients returning/exchanging non-medicine products that come with warranties will be directed to the manufacturer that offers the warranty. Returns and exchanges are processed on a case-by-case basis at the discretion of the manager on duty.